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CMAA - Southern California Chapter

ServiceTitan - Industry Advisor, Commercial & Construction

  • 08/24/2022 12:14 PM
    Message # 12894631
    Administrator (Administrator)


    Job Title

    Industry Advisor, Commercial & Construction

    Job Location 

    US Remote

    Job Status 


    Job Description / Primary Objective Our top goal at ServiceTitan is to make customers successful - Data shows that the more of our product contractors adopt, the better their businesses perform. We are committed to removing obstacles that prevent all customers from adopting the entirety of our product.

    ServiceTitan is seeking a Commercial / Construction Industry Advisor to improve the customer experience and help make customers and team members successful. This person will oversee and partner in a variety of initiatives that will help our team better understand our commercial and construction customers, and help those customers better understand our product.

    The Commercial / Construction Industry Advisor will work cross-functionally with both internal teams and customers. This role reports to the Director of Customer Experience.

    [What you’ll do:]

    - Partner with the Commercial and Construction product and development team to share industry insights and create written and video documentation as to industry workflows, trends, business needs and industry best practices.
    - Attend and contribute at product development meetings as a representative of our customers and provide feedback and verification that initiatives and product development are in line with commercial and new construction contracting best practices.
    - Work cross-functionally, with product marketing and product development, to inform and provide ideas to drive product utilization and optimization.
    - Partner with the enablement team to increase the commercial and construction industry knowledge across the organization and provide insight so that customer facing roles can effectively speak to our commercial and construction companies.
    - Build knowledge, competencies and job skills in Titans so that they can deliver value in every interaction with buyers and customers to reach their full performance potential.
    - Build and train commercial and construction playbooks that reinforce value and outcomes to our buyers and customers.
    - Report against success criteria to measure utilization of established best practices.
    Requirements (Education, Certifications, Level of Experience) - 5+ years of commercial and/or construction industry experience with a solid understanding of the contracting business
    - The ability to learn and follow established processes in addition to developing or adjusting new processes
    - Team player with strong interpersonal skills, excellent written and verbal communication skills, and the ability to inspire and motivate others
    - Ability to prioritize tasks effectively and thrive in a fast-paced, unpredictable environment
    - Adept at project management and cross-functional collaboration
    - Ability to pick up and navigate through multiple technical platforms
    - Flexibility to travel 20% out of the year to ServiceTitan office, customer onsite, trade shows, etc. based upon travel conditions according to health officials
    Link to Job / Firm Website https://www.servicetitan.com/
    Contact Information for Applicant 


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